We have sent you a private message requesting you to provide us with your eFax number or customer id so that we can look into this further and help explain your comments raised and should there be anything unanswered or needing to be resolved, we can look to assist you further. Regarding deactivation of service, this can be done by contacting us via email or phone. Please do note, regarding charges - only accounts that are active (and on a subscription service) will be billed, if you've signed up to our eFax 30 day free trial and not cancelled (or forgot), this might explain why you were charged and why you saw continuous payments of $15 being debited from your card, we do explain on signup what charges will apply after the first month and that you can cancel anytime also. ![]() Hi Shiv M Thanks for your review and very sorry to hear you feel this way about our service, its not great to hear, but we would be very interested in your feedback and would like to investigate your account to help us better understand your individual experience.
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